Alton Towers, one of the UK's premier theme parks, is implementing a trial that restricts access to its disability ride access passes for individuals with ADHD, autism, and anxiety during the February half-term. This decision by Merlin Entertainments, which operates Alton Towers along with other major attractions like Chessington World of Adventures and Windsor Legoland, has sparked significant controversy among families and advocacy groups.

New Eligibility Criteria

The ride access pass, traditionally available to those with "difficulty with crowds," will now be limited to visitors with "difficulty standing," "level access," or "urgent toilet needs." This change comes as a response to increased demand, which has reportedly led to longer wait times for disabled visitors. The trial aims to evaluate whether these adjustments can improve the experience for those with physical disabilities.

Backlash from Affected Families

Families affected by the new restrictions have expressed frustration, arguing that the changes disproportionately impact those with hidden disabilities. Terri, a mother from Stoke-on-Trent, shared her concerns about her autistic son, Jasper, who may no longer be able to enjoy the park due to his inability to cope with long queues. Similarly, Emma Camp from Wolverhampton, who experiences anxiety in large crowds, voiced her disappointment, feeling excluded from the attractions she loves.

Response from Merlin Entertainments

Merlin Entertainments has acknowledged the concerns raised by neurodiverse visitors and their families. Rob Smith, the company's Chief Operating Officer, emphasized their commitment to supporting guests with mental health needs and stated that the feedback would be carefully considered. The company has also introduced alternative support measures, such as providing sensory rooms and quiet spaces, although some visitors find these options insufficient.

Looking Ahead

The trial will be reviewed after the February half-term, with Merlin Entertainments planning to assess its impact before the main season begins in March. Christine Flintoft-Smith from the National Autistic Society highlighted the importance of ongoing dialogue with Merlin to ensure that the parks remain inclusive and welcoming for all visitors. As the situation evolves, stakeholders will be watching closely to see how these changes affect the accessibility of theme parks for neurodiverse individuals.