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Monday 23/02/2026

Tragic Oversight: Nottingham Mother and Daughter Found Dead Months After Ignored 999 Call

Empty Nottingham home with shadows of a mother and daughter
Ethan BrooksEthan Brooks

In This Article

HIGHLIGHTS

  • Alphonsine Djiako Leuga, 47, and her daughter Loraine Choulla, 18, were found dead in their Nottingham home on 21 May 2024, months after a 999 call was made.
  • Alphonsine had called emergency services on 2 February, stating she was cold and unable to move, but no ambulance was dispatched.
  • An inquest revealed Alphonsine suffered from sickle cell anaemia and pneumonia, while Loraine, who had Down's syndrome, was entirely dependent on her mother.
  • East Midlands Ambulance Service admitted a "missed opportunity" to send help, with internal investigations highlighting procedural errors.
  • The inquest will determine if timely intervention could have altered the outcome for Loraine, who was found severely underweight.

In a harrowing case that has raised serious questions about emergency response protocols, the bodies of Alphonsine Djiako Leuga, 47, and her daughter Loraine Choulla, 18, were discovered in their Nottingham home on 21 May 2024. This tragic discovery came nearly four months after Alphonsine made a desperate 999 call pleading for help.

The Unanswered Call for Help

On 2 February, Alphonsine, who suffered from sickle cell anaemia, contacted emergency services, stating she was cold and unable to move. Despite providing her address and requesting assistance for herself and her daughter, no ambulance was dispatched. The call was mistakenly closed by an emergency medical advisor, who deemed it abandoned, according to Susan Jevons, head of patient safety at East Midlands Ambulance Service (EMAS).

Medical and Dependency Challenges

Alphonsine's health had been precarious; she was hospitalized in late January for a blood transfusion due to critically low iron levels. Despite medical advice to remain in care, she was discharged to attend to her daughter, Loraine, who had Down's syndrome and was entirely reliant on her mother for basic needs. Pathologist Dr. Stuart Hamilton testified that Alphonsine's death was attributed to pneumonia, while Loraine's cause of death remains unascertained.

Systemic Failures and Apologies

The inquest, led by assistant coroner Amanda Bewley, is examining the procedural failures that led to this tragedy. EMAS has acknowledged a "missed opportunity" to provide assistance, with Jevons expressing regret for the errors made. The internal investigation revealed that the call should have been flagged for dispatch once Alphonsine's address was confirmed.

WHAT THIS MIGHT MEAN

The ongoing inquest will explore whether an ambulance's timely arrival could have prevented Loraine's death, given her dependency on her mother for survival. This case has prompted Nottingham City Council to review emergency response protocols to prevent similar occurrences. Experts suggest that systemic changes in emergency services are crucial to ensure that vulnerable individuals receive the necessary care promptly. The findings of this inquest could lead to significant policy shifts in how emergency calls are prioritized and handled, potentially saving lives in the future.

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